Faster Resolution & Risk Management for Municipal EEO Unit
The Spruce EEO solution manages the full lifecycle of EEO incidents for state agency.
A NYC Agency required a modernized system to improve their case management practices surrounding Equal Opportunity Employment.
The solution would help them track all activities, compliance management, reporting, data analysis, and internal audits while reducing employee administrative work.
Partnering with Spruce helped to fulfill the Agency’s business process automation, tracking, and reporting needs. Spruce has delivered numerous strategic and tactical projects from architectural assessment and improvement to point solution development as part of our multifaceted engagement.
Spruce delivered a comprehensive complaint tracking and investigation application. The system provides a user-friendly interface for EEO investigators to record and audit all details pertinent to a complaint. The system also provides guidance for mandated follow-ups, automatically generates letters and email correspondence, and keeps a log of all phone calls and other interactions. The Spruce EEO solution manages the entire lifecycle of all EEO incidents for the Agency. Spruce worked to implement a new, modern platform-based EEO case management solution that would automate workflows and improve the efficiency and suitability of HR processes surrounding EEO cases. However, starting with the proven Spruce EEO solution as a foundation accelerated delivery, specific differences in Agency-specific management processes needed to be accommodated.
Challenge
